Privacy Policy

Information We Collect

We may collect the following information:

• Name
• Phone number
• Email address
• Booking details
• Selected services
• Payment status and transaction reference
• Project requirements shared by you
• Messages or enquiries submitted through forms, WhatsApp, email, or phone
• Technical information such as browser, device, IP address, and website usage data

How We Use Your Information

We use your information to:

• Respond to enquiries
• Create and manage bookings
• Confirm appointments and studio sessions
• Process payments
• Send booking confirmations, reminders, and service updates
• Provide customer support
• Deliver audio, video, digital marketing, and production services
• Improve our website, services, and customer experience
• Maintain business, accounting, legal, and compliance records

Payments

Payments may be processed through Razorpay or other approved payment providers. Muzico does not store your complete card, UPI, net banking, or payment instrument details on its own servers.

Payment providers may collect and process payment information according to their own terms and privacy policies.

Sharing of Information

We do not sell your personal information.

We may share necessary information with:

• Payment gateway providers
• Booking and communication tools
• Internal staff or team members involved in your project
• Service providers who help us operate our website, booking system, communication, or business operations
• Legal, regulatory, or government authorities where required by law

Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as needed to provide services, maintain records, resolve disputes, comply with legal obligations, and operate our business.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website performance, understand usage, and enhance user experience. You may control cookies through your browser settings.

Your Rights

You may contact us to request access, correction, or deletion of your personal information, subject to legal and business record requirements.

Third-Party Links

Our website may contain links to third-party websites, social media pages, maps, WhatsApp, or payment providers. We are not responsible for the privacy practices of third-party websites or platforms.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date.