Cancellation and Refund Policy

Booking Cancellation by Customer

Customers may request cancellation by contacting Muzico through email, phone, WhatsApp, or the official contact form.

To process a cancellation request, customers may be asked to provide:

• Booking reference number
• Name and contact number
• Service booked
• Booking date and time
• Payment reference, if applicable

Refund Eligibility

Refund eligibility depends on the type of service, booking status, and time of cancellation.

Suggested refund structure:

• Cancellation more than 48 hours before the scheduled session: eligible for full or partial refund after deduction of applicable payment gateway or administrative charges.
• Cancellation between 24 to 48 hours before the scheduled session: eligible for partial refund or rescheduling, subject to availability.
• Cancellation less than 24 hours before the scheduled session: may not be eligible for refund.
• No-show by the customer: not eligible for refund.

Muzico may allow rescheduling instead of cancellation depending on studio availability.

Cancellation by Muzico

If Muzico cancels a confirmed booking due to unavoidable circumstances, customers will be offered either:

• Rescheduling to another available date/time, or
• Refund of the eligible amount paid.

Refund Timeline

Approved refunds will be processed to the original payment method within 7 to 10 working days, subject to the payment gateway, bank, or payment provider timeline.

Non-Refundable Items

The following may not be refundable:

• Completed services
• Studio time already used
• Custom production work already started
• Editing, recording, or creative work already delivered
• Last-minute cancellations
• No-show bookings
• Payment gateway charges, if applicable